1. Information We Collect

We collect information you provide directly and automatically when you use our services.

1.1. Information You Provide

• Account Information: Name, email address, age, and preferences.

• Health-Related Data: Dietary habits, fitness goals, and other inputs you share to personalize recommendations.

• Payment Information: If you purchase services, we collect billing details through our payment processor.

1.2. Information We Collect Automatically

• Device Information: IP address, browser type, operating system, and device identifiers.
• Usage Data: Interactions with our website and app, including time spent on pages and features used.
• Cookies and Similar Technologies: See our Cookie Policy for details on how we use cookies.

2. How We Use Your Information

We use your data to:

• Provide, maintain, and improve our services.
• Personalize your AI-powered recommendations and grocery lists.
• Communicate with you, including responding to inquiries and sending updates.
• Analyze usage trends and improve our AI systems.
• Comply with legal obligations or enforce our Terms of Use.

3. How We Share Your Information

We do not sell your personal information. However, we may share it in the following situations:

• Service Providers: Third-party vendors that help us operate and maintain our services (e.g., hosting, payment processing).
• Legal Compliance: When required by law or to respond to valid legal requests.
• Business Transfers: In the event of a merger, sale, or acquisition, your data may be transferred.

4. Your Rights

When it comes to your health information, you have certain rights. This section explains your rights and some of our responsibilities to help you.

4.1. Access Your Health Information

• For users with member accounts, you can access your medical record and health information directly through your secure Neo Health account at any time.

• All information is available digitally through our secure platform; we do not provide paper copies of records.

• Anonymous users do not have stored medical records to access, as no records are linked to anonymous accounts.

4.2. Update Your Health Information

• Members with accounts can update their own medical record directly through their Neo Health account.

• You are responsible for ensuring that all information you provide is accurate and complete.

• Anonymous users do not have stored medical records to update.

4.3. Confidential Communications

• All communications with Neo Health occur through our secure website and app, designed to protect your privacy.

• We do not communicate with users through non-secure channels such as regular email or SMS.

4.4. Limit Use or Sharing of Your Health Information

• For member accounts, you can request that we not use or share certain health information for treatment, payment, or operational purposes.

• We are not required to agree to your request if it would affect your care.

• If you pay for a service or healthcare item out-of-pocket in full, you can request that we not share that information for the purpose of payment or operations with your insurer.

• We will honor such requests unless a law requires us to share the information.

4.5. Copy of This Privacy Notice

• You can download or print a copy of this Privacy Policy at any time from our website.

4.6. Authorized Representatives

• If you have given someone medical power of attorney or if someone is your legal guardian, that person can exercise your rights and make choices about your health information.

• We will verify that the person has the appropriate authority before taking any action.

5. Data Retention

We retain your data for as long as necessary to provide our services and comply with legal obligations. If you close your account, we may retain certain data to enforce our Terms or comply with legal requirements.

6. Security

We use industry-standard security measures to protect your data. However, no system is 100% secure. You are responsible for safeguarding your account credentials.

7. International Data Transfers

If you access Neo Health from outside United States, your data may be transferred to and processed in countries with different privacy laws.

8. Children’s Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

9. Updates to This Privacy Policy

We may update this policy from time to time. Changes will be posted on this page with an updated “Effective Date.” Your continued use of our services constitutes acceptance of the revised policy.

10. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at: [email protected].